In the ever-evolving realm of telecommunications, a new chapter has begun. Charter Communications, the parent company of Spectrum, has made a significant move, appointing Chris Fulton as Senior Vice President of Spectrum Business Customer Operations and Experience. This strategic decision is poised to reshape the company’s approach to customer-centricity, and we’re about to explore the implications of this exciting development. As Spectrum continues to expand its footprint in the market, Fulton’s leadership is expected to play a pivotal role in driving operational excellence and delivering exceptional customer experiences. Let’s explore the details of this appointment and what it means for the future of Spectrum Business.
Spectrum Names Chris Fulton Senior Vice President, Spectrum Business Customer Ops & Experience
Charter Communications’ Spectrum unit has announced the appointment of Wally Bakare and Chris Fulton to new roles as regional Vice Presidents of Field Operations. Bakare, who has been the regional Vice President for Charter’s Northern Region since 2021, will be moving to the West Region, succeeding Shannon Atkinson, who was recently promoted to Senior Vice President, Field Operations.
Bakare will report to Atkinson and is expected to leverage his more than 25-year career in the industry to diagnose operational gaps and develop strategic and tactical plans that will improve performance and enhance the experience for millions of Spectrum customers across Southern California, Hawaii, and Arizona.
Chris Fulton Takes on New Role
Fulton succeeds Bakare as the Northwest regional Vice President of Field Operations. He had been Group Vice President, Call Center Operations at Charter since 2017. Fulton brings over 25 years of experience to his new role, marked by his dedicated focus on optimizing performance within both field operations and customer service.
Before joining Charter in 2014, Fulton held several field operations roles at Cablevision’s Optimum West systems, where he spent 15 years. He will be based in Denver and will also report to Atkinson.
“Chris brings a unique blend of operational expertise and customer-centric approach to his new role,” said Atkinson. “His leadership skills and ability to drive performance will further elevate the Spectrum customer experience across the Northwest.”
- Chris Fulton: Regional Vice President, Field Operations at Charter Communications
- Group Vice President, Call Center Operations at Charter Communications (2017-2024)
- Vice President, Regional Field Operations at Charter Communications (2016-2017)
- Vice President and General Manager at Charter Communications (2013-2016)
- Vice President, Optimum West Field Operations at Cablevision (2011-2013)
- Regional Vice President, Field Operations NJ North at Cablevision (2006-2011)
- Director, Field Operations at Cablevision (2004-2006)
- Managing Director, Call Center Operations at Cablevision (2001-2004)
- Director of Operations at Cablevision (1999-2001)
- Rebuild Integration Manager at Cablevision (1998-1999)
Fulton holds a Bachelor of Science in Business Administration, Management, Business Administration and Management from Metropolitan State University of Denver (1991-1994) and has a robust skill set that includes Management, Call Centers, Telecommunications, Process Improvement, Broadband, and more.
Leadership Appointments at Charter Communications
Geeksultd reports that Charter Communications has announced new leadership appointments, with Chris Fulton succeeding Wally Bakare as Northwest regional VP of field operations. This change comes as part of the company’s efforts to strengthen its operations and improve customer experience. Fulton will be based in Denver and report to Shannon Atkinson, who was recently promoted to senior VP, field operations.
Fulton’s appointment marks his return to Charter’s Northwest region, where he previously held several field operations roles. He became part of Charter when it acquired Cablevision’s Optimum West systems, where Fulton spent 15 years in field operations and customer service posts. With over 25 years of experience in the industry, Fulton is well-equipped to drive performance and improve the Spectrum customer experience across the Northwest.
Expertise and Experience
Chris Fulton’s Background
Chris Fulton brings a wealth of experience to his new role, with over 25 years of experience in field operations and customer service. His background includes roles at Charter Communications and Cablevision, where he held various positions, including Vice President, Regional Field Operations, and Director, Field Operations.
Fulton’s education includes a Bachelor of Science in Business Administration from Metropolitan State University of Denver. He also holds certifications in Management and Leadership, including a program at The Tuck School of Business at Dartmouth.
In terms of skills, Fulton possesses a strong foundation in Management, Call Centers, Telecommunications, Process Improvement, and Broadband Vendor Management. His expertise also extends to Cross-functional Team Leadership, Budgets, and Customer Satisfaction, making him an ideal candidate to lead the Northwest region’s field operations.
- Management
- Call Centers
- Telecommunications
- Process Improvement
- Broadband Vendor Management
Operational Expertise and Leadership Skills
According to Shannon Atkinson, Chris Fulton’s leadership skills and operational expertise will drive performance and further elevate the Spectrum customer experience across the Northwest. Fulton’s ability to optimize performance within both field operations and customer service will be essential in his new role.
With his extensive experience in field operations and customer service, Fulton is well-positioned to identify areas for improvement and develop strategic plans to enhance the customer experience. His expertise in process improvement and broadband vendor management will also be valuable assets in his new role.
As the Northwest regional VP of field operations, Fulton will be responsible for overseeing the region’s field operations and ensuring that customers receive high-quality service. His strong leadership skills and ability to work effectively with cross-functional teams will be critical in achieving this goal.
Impact on Spectrum Business Customer Ops & Experience
Chris Fulton’s appointment as Northwest regional VP of field operations is expected to have a positive impact on Spectrum Business Customer Ops & Experience. With his strong operational expertise and leadership skills, Fulton will be able to drive performance and improve the customer experience across the Northwest region.
Fulton’s experience in field operations and customer service will enable him to identify areas for improvement and develop strategic plans to enhance the customer experience. His ability to work effectively with cross-functional teams will also be essential in achieving this goal.
As Geeksultd has reported, Charter Communications is committed to providing high-quality service to its customers. With Chris Fulton at the helm of the Northwest region’s field operations, the company is well-positioned to achieve this goal and improve the overall customer experience.
Conclusion
In conclusion, the appointment of Chris Fulton as Senior Vice President of Spectrum Business Customer Operations and Experience marks a significant strategic move by Charter Communications to enhance its customer-centric approach. As discussed in this article, Fulton’s extensive experience in customer operations and his proven track record of driving process improvements will be instrumental in elevating the overall customer experience for Spectrum Business clients. His leadership will focus on streamlining operations, enhancing customer engagement, and fostering a culture of continuous improvement within the organization.
The implications of this appointment are far-reaching, as it underscores Charter Communications’ commitment to prioritizing customer satisfaction and loyalty in an increasingly competitive market. By investing in customer experience, Spectrum Business aims to differentiate itself from competitors and drive long-term growth. As the telecommunications landscape continues to evolve, the importance of seamless customer experiences will only continue to intensify. Fulton’s leadership will be instrumental in positioning Spectrum Business for success in this environment.
As Fulton takes the reins, it will be fascinating to observe how his vision for customer experience transformation unfolds. Will his leadership inspire a ripple effect across the industry, prompting other telecommunications providers to re-examine their own customer-centric strategies? One thing is certain – in an era where customer loyalty is increasingly fleeting, Spectrum Business has made a bold bet on the power of exceptional customer experiences to drive its future success. As the industry watches with bated breath, one question remains: what’s the true potential of a customer experience revolution led by a visionary like Chris Fulton?
